Parents if your student is experiencing a problem using their Chromebook, please follow the below steps:
- Step #1 - Please call Mr. Stanley at (404) 953-5084 to report the problem. While on the phone with Mr. Stanley or if you are leaving a message for Mr. Stanley, please speak clearly and slowly while spelling your first name and your last name. Please also give your student number along with the problem that you are experiencing with the Chromebook.
- Step #2 - Mr. Stanley will create a Repair Ticket and send it in to the DeKalb Technology Department.
- Step #3 - Mr. Stanley will call you back with a Repair Ticket Number
- Step #4 - A Tucker High School Employee will call you back to inform you when you should bring the Chromebook to the school to leave for repair. Please attach a sheet of paper with the following information printed on the sheet of paper:
a) Student's first and last name.
b) Student's Student Identification Number.
c) Two (2) contact numbers whereby you may be reached.
d) Please print the problem that is occurring with the Chromebook.
- Step #5 - Once the Chromebook has been repaired, a Tucker High School Employee will call you to inform you when you should report to the school to pick up the repaired Chromebook.
Parents if your student needs a Chromebook and your student has not been previously assigned a Chromebook, please call Mr. Stanley at (404) 953-5084. While on the phone with Mr. Stanley or if you are leaving a message for Mr. Stanley, please follow the steps below:
a) Please speak clearly and slowly while spelling your student's first and last name.
b) Please speak clearly and slowly while leaving your student's Student Identification Number.
c) Please speak clearly and slowly while leaving two (2) contact numbers whereby you may be reached.
Your student's name will be placed on a list to evaluate your need. After the evaluation, a Tucker High School Employee will call you to update your status.